Published complaints and resolution updates for Robomarkets.
I requested a withdrawal and it remained in a pending/review status longer than I expected based on the timeframe shown in the portal. I didn’t get a clear progress update until I followed up. The funds eventually moved forward, but the lack of proactive status updates made it stressful. I’d like clearer milestones (received/processing/approved/sent) and an estimated completion time inside the withdrawal screen.
Awaiting broker reply
I’m Vikram from Mumbai. My withdrawal request showed “processing” for several business days without any clear ETA. I understand checks can happen, but the status updates were too generic and I had to follow up multiple times to get a straight answer. Support was polite, but each reply felt like a template and didn’t explain what exactly was pending. Eventually I was told it’s waiting on an internal verification step, which would have been helpful to know on day one. Please improve the tracking and give specific timelines for bank transfer withdrawals.
Awaiting broker reply
I’m Youssef Malik from Sharjah (UAE). I requested a withdrawal after closing my positions and the status sat on “processing” for longer than the timeline I usually see with other brokers. I understand checks can happen, but the updates were minimal and I had to follow up more than once to get a clear answer. Eventually I received a response, but I’d like more transparent ETAs and proactive notifications when a withdrawal needs extra review.
Awaiting broker reply
